Social security is not a privilege; it is a fundamental human right enshrined in Section 27(1)(c) of the Constitution, which guarantees that "everyone has the right to have access to social security, including, if they are unable to support themselves and their dependants, appropriate social assistance." This right is particularly crucial for older persons, persons with disabilities, and other vulnerable groups who often rely solely on these grants for their survival and dignity.

The Commission has noted with deep concern the distress and hardship experienced by grant beneficiaries, many of whom are elderly and unwell. The beneficiaries have been forced to stand in long, cold queues from the early hours of the morning in an attempt to resolve issues arising from the abrupt suspension of their grants.

While the Commission acknowledges SASSA’s mandate to verify and review beneficiary eligibility as explained by the agency, such processes must be carried out in a manner that is transparent, respects human dignity, follows due process. In addition, the review process must be seamlessly implemented to ensure that affected beneficiaries are given timely notice, an opportunity to respond, and access to review or appeal mechanisms within grants payment cycle to ensure that those who are still eligible receive their grant monies. The abrupt delay of payment of social grants to about 210 000 beneficiaries without warning or recourse as reported not only violates administrative justice as provided under Section 33 of the Constitution but also places lives at risk by denying access to food, medication, electricity, and other basic necessities. This delay’s impact extends beyond social grant beneficiaries to their extended family members, who depend on them for day-to-day essentials. Some beneficiaries may find themselves missing out on financial commitments, which may lead to them borrowing money due to desperation. 

The SAHRC reminds all organs of state, including SASSA, of their constitutional obligation under Section 195 to ensure “a high standard of professional ethics,” “accountable public administration,” and “responsiveness to the needs of the people.”The Commission will urgently seek engagement with SASSA to:

• Understand the criteria and process behind the suspensions.
• Communication method used to notify affected beneficiaries,
• Timeframes for notice, an opportunity to respond, and access to review or appeal mechanisms.
• Advocate for immediate relief for affected individuals.
• Urge SASSA to implement a transparent and accessible appeals process.
• Request that an advance notice and clear communication accompany all future reviews.

The dignity and survival of some of the most vulnerable members of our society must never be collateral damage in administrative processes.

Ends

ISSUED BY THE SOUTH AFRICAN HUMAN RIGHTS COMMISSION